Shipping Policy

At Aria Perfume, we strive to deliver your orders promptly and securely. Please review our shipping policy to understand the details of how we process and ship your orders.

1. Processing Time

• Order Processing: Orders are typically processed and dispatched within 1-2 business days after payment is confirmed. Please note that orders placed on weekends or public holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email once your purchase is complete, and a shipping confirmation with tracking details once your order has been dispatched.

2. Shipping Rates & Delivery

• Local Shipping: We offer affordable shipping within South Africa. Shipping costs will be calculated and displayed at checkout based on your location.
  • Standard Delivery: 3-5 business days.
  • Express Delivery: 1-2 business days.
• Free Shipping: Enjoy free standard shipping on orders over R1500.

3. International Shipping

• Availability: We currently do not offer international shipping. If you are outside South Africa and are interested in our products, please contact us directly for assistance.

4. Delivery Timeframes

• Delivery times may vary depending on your location and the shipping option you choose at checkout. Please note that unforeseen delays (such as courier issues, weather conditions, or customs delays) are beyond our control, but we will always do our best to ensure timely delivery.

5. Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package on the courier’s website. If you experience any issues with tracking, please contact us at [insert email] and we will assist you.

6. Failed Delivery Attempts

• If a delivery attempt is unsuccessful due to an incorrect shipping address provided by the customer or if no one is available to receive the package, the courier may attempt redelivery or return the package to us. In such cases, any additional delivery costs will be the responsibility of the customer.

7. Lost or Stolen Packages

• Aria Perfume is not responsible for lost or stolen packages after they have been marked as delivered by the courier. If your package is lost in transit or marked as delivered but not received, please contact us immediately at [insert contact email], and we will work with the courier service to resolve the issue.

8. Damaged Packages

• If your order arrives damaged, please take photos of the packaging and product, and contact us within 48 hours of receiving your order. We will arrange for a replacement or refund, depending on the situation.

9. Shipping Address

• Please ensure that your shipping address is complete and correct at checkout. Aria Perfume is not responsible for orders shipped to incorrect addresses provided by the customer.

10. Questions?

If you have any further questions about our shipping policy or need assistance with your order, please feel free to contact us at info@ariaperfume.co.za. We are always here to help!