Refund and Returns Policy

1. Return Eligibility

• Time Frame: You can return any eligible item within 7 days of receiving your order.
• Condition: To qualify for a return, the product must be unused, in the same condition as when you received it, and in its original packaging. Any items that show signs of use (such as opened packaging, damaged seals, or wear) will not be eligible for a return.
• Non-returnable Items: For hygiene and safety reasons, we cannot accept returns on opened or used perfumes, body sprays, or skincare products.

2. Refunds

• Processing: Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 7-10 business days back to your original method of payment.
• Partial Refunds: If the product is not returned in its original condition or if it is returned outside the return window, we may issue a partial refund at our discretion.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (such as receiving the wrong or defective item).

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert contact email] with details, and we will assist you further.

4. Incorrect or Damaged Items

• If you received the wrong item or if the product arrives damaged, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund, along with return shipping at no extra cost to you.

5. Cancellations

• Order Cancellation: If you need to cancel your order, please do so within 24 hours of placing it. After this time, we may have already processed and shipped your order.
• Refunds for Cancelled Orders: If the order is successfully cancelled within the allowed time, a full refund will be issued.

6. How to Initiate a Return or Exchange

• To start the return process, please email us at [insert email] with your order number, details of the item you wish to return, and the reason for your return. We will provide further instructions on how to return the item.

7. Refund Exceptions

• Please note that customized orders, gift cards, and clearance items are final sale and not eligible for refunds or exchanges.

Contact Us

If you have any questions regarding your return or refund, please don’t hesitate to reach out to our customer service team at info@ariaperfume.co.za. We’re here to help and ensure your shopping experience is smooth and worry-free.